Refund policy

Last updated: 09/12/2026
 
TNIN. Please read this policy carefully before making a purchase.

Digital Products

All items sold on shop.tnin.pro are digital products, delivered electronically. Because these products are delivered instantly and cannot be "returned" in a physical sense, all sales are final and we do not offer returns or refunds except in the limited circumstances described below.

When We Will Make an Exception

We review refund requests on a case-by-case basis. You may be eligible for a refund or replacement if:

• The file failed to download or was corrupted, and we're unable to resolve the issue
• You were charged more than once for the same order (duplicate purchase)
• The product you received is materially different from what was advertised
• You did not receive access to your purchase within a reasonable time and we cannot fix the delivery

We are not able to offer refunds for change of mind, accidental purchases, or because a product wasn't what you expected in terms of taste or fit for your needs, once the file has been successfully delivered.

How to Request a Refund

To request a refund or report an issue with your order, email us at support@tnin.pro with:

• Your order number
• The email address used at checkout
• A description of the issue

We aim to respond to all requests within one business day.

Approved Refunds

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Contact Us

If you have any questions about this policy, reach out to us at support@tnin.pro.